크로프트 인 모텔

My family stayed for a few days in a two-room unit with kitchen. The rooms were clean. We haven't seen much of the host, but they were responsive to our requests to provide additional utensils. Good atmosphere. Nice sea boardwalk near the hotel with a good chance to see harbour seals and otters. Convinient location, not far ftom Victoria and Nanaimo.

Horrible experience. Do not book this hotel. There are insects and bugs everywhere. We found it on bed and bathroom just when we entered the room. They refused to refund the fees.

Worst Hotel we have stayed at for sure Upon arrival which was 20 mins before actual check in time the Manager said you will be charged $30 additional as your early. We decided to go to the beach and wait until it was 3:00pm. When we got in the room there was patches of unfinished drywall in the ceiling, the coffee maker didn’t work, the tv remote wouldn’t work either. I brought this up to the Manager and he said he didn’t know about the coffee maker and didn’t write the note that was on it so try it anyways. He then exchanged the tv remote for a different one but that didn’t work with the tv either. Later when we returned to the hotel that night my partner used the washroom and she said the floor was crawling with Silver fish everywhere. The next day when we were leaving I had a talk with the Manager and mentioned the dirtiness and silver fish on the floor and he said he had no idea what I was talking about. Further to this horrible stay I put down a $100 security deposit which the Manager told me that I would receive the refund in a few hrs. The Manager reached out to me and said it’s not working, so I had to drive back down from Lake Cowichan to try my card in his machine as he had asked me if I could send him an e-transfer and he will send $100 CAD back to me. Like really I’m not stupid and can’t believe you even suggested this. Honestly with the condition and the way this place is managed we will never stay there again. It was gross on so many levels and it’s definitely not worth $200 a night.

Bed was dancing. Complained to staff and owner appeared very soon. She told we can’t provide any other room instead told can refund and we can leave. It was 9 pm already and travelled 80 km from Victoria.

Property was good for the money - Spartan but clean, neat, reasonably maintained and quiet.

I took photos but our room was extremely dirty. There was an old pimple patch in our bathtub, the toilet had no been cleaned, the room had a stench of cat pee/litter and flies in it, the wall has some sort of waxy residue splattered across it. It was absolutely disgusting. The room my friends stayed in also had permenant marker drawing on the back of the bathroom door that was inappropriate writing. We paid top dollar as there was a concert in Seattle and we are all super disappointed.